Pete Dennis

Group Head of Operational Best Practice

Pete Dennis is ISG’s group head of operational best practice. Working closely with chief operating officer, Paul Weaver, Pete’s role is to manage and coordinate our strategic change management objectives, supporting all ISG’s operational teams to identify and drive innovation and consistent best practice across the business.

Pete is instrumental in leading the proactive cultural and behavioural changes necessary to ensure ISG manages and communicates its value-adding initiatives and best practices across all our locations. He is responsible for gathering feedback from project teams and developing action plans to drive efficiency, effectiveness and continuous improvement into operational delivery, focusing on permanent change that is an enabler for enhanced resilience and adaptability in an ever-changing business environment. Pete champions capturing and communicating lessons learned. He also has a particular focus on value engineering, innovation and mitigating / eliminating waste.

Pete was appointed to the role of group head of operational practice in 2017, having worked at ISG for 11 years, holding a range of roles within our UK retail and Western & Southern Europe businesses. These included several technical services director roles that encompassed a remit for health and safety, sustainability, business improvement, supply chain management, risk and governance, and IT. Pete was also managing director for a number of ISG’s international offices, including Italy.

Pete enjoys nothing more than supporting all our people and teams to ‘join up the dots’, sharing best practice and consistency to continually improve our effectiveness and efficiency, and takes a lead role in developing our graduates and wider population.

Outside work Pete loves outdoor pursuits – walking, cycling, running, kayaking – and has a real passion for reading – you will always see him with a book in hand! With this in mind, Pete established his own foundation recently – Weary Feet and Muddy Paws Foundation ( – with the goal of raising £10,000 for four charities very close to his heart.