At ISG, we are committed to building deeper and more productive relationships with our clients. Our Aftercare offer takes the traditional notion of after care and expands it into a trusted, agile and long-term service built on a deep understanding of our customers. Facilitating the relationship between fit-out and facilities management, our specialists deliver projects anytime and anywhere to support both framework agreements and the constantly evolving needs of modern businesses.
“We make sure we fully understand what your business wants to achieve on each of your projects. ISG’s Agility team works around you to respond quickly and provide a high-quality, expert job focused on minimising the impact to your business.”
Lee Phillips, Managing Director, Agility
To ensure our Aftercare team benefits from ISG’s total knowledge of the customer and its work environment, we introduce the service early in the tendering process, making it an integral part of what we do. Midway through a project, our Aftercare team meets with the customer, consultants and/or end-users, and eight weeks before PC, the same group meets the broader Aftercare team. This early integration ensures a smooth transition and provides the customer with an opportunity to communicate priorities and concerns long before handover.Read our Hogan Lovells case study here
On major projects, Day 2 works are handed over to the Aftercare team, and works are carried out with a health check at 6 months and again at the 12-month post-defects period. Throughout Day 2 works, the Aftercare team are on hand to ensure the customer’s expectations are met or exceeded. From there, the manager remains periodically in contact to provide support and tender any additional works for as long and often as needed.Read our Equinox case study here
On Framework agreements, the Aftercare team serves a similar role, remaining in regular contact with the customer to ensure seamless service. Our customers rest assured that ISG’s institutional knowledge of their needs is maintained through a single point of contact and carried over from project to project. We work to ensure we provide a 24/7 service, giving our customers the best service and value, no matter the size of the job.Read our IWG framework case study here