From after to always

ISG’s Aftercare team facilitates the relationship between fit out and facilities management. Aftercare takes the traditional notion of day two works and expands it into a trusted, agile and long-term service, built on a deep understanding of customer needs.

Key contact

Steven Dowden
Head of Aftercare
Aftercare at ISG

"We had the 'A team' all the way through the snagging process. We felt ISG treated us as a priority and showed us how much they care."

Confidential client, Project Manager

A seamless service

Our Aftercare team benefits from ISG’s total knowledge of the customer and their work environment. We introduce Aftercare early in the tendering process, making it an integral part of what we do. Early integration ensures a smooth transition and provides the customer with the comfort knowing we have the full understanding of the journey – from pre-construction right through to PC. We grow with your business, assist with the moving-in process, and are always adapting to the requirements of employees and tenants.

From after to always

Designed as a service for both new and existing customers, ISG’s Aftercare model embodies our value to ‘always care’. Whether you’re looking for guidance and delivery on small works or ideas on space planning, our Aftercare team understands what our customers are looking for, and ensures we meet or exceed their expectations.

Flexible frameworks

On Framework agreements, the Aftercare team serves a similar role, remaining in regular contact with the customer to ensure seamless service. Our customers rest assured that ISG’s institutional knowledge of their needs is maintained through a single point of contact and carried over from project to project. We work to ensure we provide a 24/7 service, giving our customers the best service and value, no matter the size of the job.

Read our IWG framework case study here


  • Steven Dowden
  • Head of Aftercare