At ISG, our roots are in fit out – and as a result, we always work with the end user in mind. We search for ways to enrich the experiences not only of our customers, but also of their customers, and in many cases, their customers’ customers. For this reason, we put the same time and attention into large roll-outs as we do the installation of ATMs. We work hard to assemble project teams made up of the right people in the right places. Our teams can be deployed to anywhere in the world from our four global hubs in Europe, the Middle East, Asia and the United States. We maintain a thriving shop-fitting business that demonstrates our ongoing dedication to projects of all types and sizes.
Big or small, global or local, we know retail. Our years and depth of experience have afforded us an understanding of the issues you face every day, and as a company, we make it our mission to never stop learning and sharing knowledge. From the shrewd scheduling of works to the importance of an uninterrupted shopper experience, we work with you to solve problems, challenge commonly held beliefs, and deliver high-quality construction that helps retail environments stay competitive.
Ready, steady, build: No matter the challenge, our retail teams are efficient, resilient, and ready to meet our clients’ demands. Our fast-tracked Oxfordshire construction project for the UK retail giant Tesco was a pioneering BIM-based project which involved designing and building a two-level 90,000 sq ft supermarket, a 600-space car park, a ‘Click and Collect’ facility and a fully serviced petrol station. We worked quickly, building through the winter months to deliver the project by April. The new flagship store was so well received that Tesco used it in its TV advertising campaign.
Top of the shops: Brent Cross and Queensgate shopping centres are two of the large-scale shopping malls where we have undertaken extensive works for developers in the UK. We are also the go-to contractor for fitting out major shopping complexes at places like the Bullring in Birmingham, Liverpool ONE and Westfield. These major projects require construction teams with a vast experience in mitigating challenges and quick decision-making. Westquay, for example, includes 100 stores over three levels, working at heights of 35 metres. At Brent Cross, we constructed two additional floors and refurbished the escalators and retail units, all in a live environment. We conducted crane lifts through the night, and removed the west court atrium over a live shopping environment. The centre was handed over on deadline, within budget and with zero defects.
High street banking: ISG has been a framework partner for the banking industry for over 15 years. We deliver technology-driven, high-specification, industry-leading international fit outs for the world’s largest banks. Our strong track record in this area provides us with an unrivalled business acumen and strong experience in the issues concerning clients working in this sector – namely site security, consumer-facing design and access to data. From ATMs to integrated systems, we have in-house digital specialists who put technology first and create smart, innovative banking environments, like installing a ‘Digital Zone’ into one of our banking environments, which provides iPads to customers wishing to access the company’s online applications.
Arrive in style: We have worked in some of the world’s busiest airport lounges, including London’s Heathrow Terminal 5, where we have provided retail space for luxury clients like Louis Vuitton, Mont Blanc and Cartier. We also fitted out the Flying Emporium store at Kuala Lumpur International Airport. Often these projects are delivered out of hours and with strict security and logistical challenges. Despite the challenges, we ensure a smooth working environment and a finished product which is both memorable and inviting.
Fit out at full throttle: Our range of retail outlets includes car showrooms for some of the motor industry’s leading brands – including the likes of Porsche and Citroën in Shanghai, Fiat in Frankfurt, and Mercedes-Benz in Russia. Our multifaceted work for Porsche’s new China HQ, for example, involved designing and project managing the delivery of offices, workshops and retail spaces. The collaboration resulted in a framework agreement to handle 50% of China’s 4S centres every year, as well as a substantial part of the project management commissions on these centres.