The guest experience is about more than the guestroom.

Today’s best hotel and hospitality environments reflect an understanding that the guest experience starts long before, and ends long after, the guest enters a hotel room. At ISG, we have delivered a multitude of recreational, retail and leisure spaces. These inviting and multi-purpose common amenities give our clients a competitive edge in a crowded marketplace.

Providing great guest experiences is also about consistency and continuity. We work with you to ensure a seamless construction process that will minimise disruption, preserve reputation and have little to no impact on the quality of guest experiences. Our roots as a fit out company mean we always have the end user in mind when planning and carrying out construction works. We see beyond completion dates to the hospitality environment’s role in shaping experiences, brands and cities.

Core city developments

Iconic Liverpool multi-purpose destination: Cities looking for radical redevelopment need a contractor with a wealth of experience in a variety of new build and fit out projects. We were trusted by Liverpool City Council to design and build the four-star Pullman Liverpool Hotel – Pullman’s first new build hotel in the UK – situated at the ACC Liverpool events campus. The hotel links to, and was delivered as part of, the £66m Exhibition Centre Liverpool development project on the city’s waterfront. Accompanying our projects on the ACC Liverpool campus are the BT Convention Centre and the Echo Arena. The Pullman Liverpool Hotel is a highly efficient, intelligent hotel system which not only sets us apart as providers of tech-led spaces, but also shows how we design hotels to fit with their environment.

Pullman Liverpool Hotel, Liverpool, UK
67 Pall Mall, London, UK

Providing for private members

67 Pall Mall is a luxury destination like no other: We understand the challenges of working in established premises to provide timeless luxury like nothing else. When faced with transforming the Grade II listed former home of Hambros Bank in London’s fashionable west end, our expert refurbishment teams worked closely with the client to create a space which not only included all of the technical advances expected in a modern working environment, but also strived to be sympathetic to its surroundings. Sensitive restoration and alterations were needed to convert the threestorey clubhouse into a private members’ club and wine library. 67 Pall Mall now features areas for dining, private functions and wine storage, and features some of rarest wines in the world.

 

We hope you have a pleasant flight

Up, up and away: The demand for more terminal space to accommodate increasing numbers of passengers is driving the need for more food, beverage and hospitality options at airports. We are the experts in working on sites with restricted access and live environments where there is no margin for error. Our airport work includes high-class lounge, dining and business facilities, kitchens and washrooms across two buildings at Heathrow Terminal 2B for America’s United Airlines. We have also provided our airport expertise to Air Canada.

United Airlines lounge, Heathrow Airport, UK
Shangri-La Hotel, Kuala Lumpur, Malaysia

Providing luxury spa facilities in Malaysia

Unwind in style: We provide high-quality spas and gymnasiums within luxury hotels all around the world. For example, our work in the five-star Shangri-La Hotel in Kuala Lumpur, Malaysia, required a major overhaul of the existing space to provide a 3,100 sq ft gym, a yoga room, changing and consultant areas, swimming pool, sauna, Jacuzzi and bathrooms, as well as new lighting, air conditioning and audio visual equipment. The project was delivered in only nine weeks and in time for the Christmas peak holiday season without disruption to the client, who remained in occupation throughout the works.

Enjoy award-winning cuisine in ISG projects

The world’s best restaurants: Like the hotels and hospitality sector, the luxury food and beverage market relies on creating memorable experiences. We work with the world’s top chefs, who not only demand flexible, state-of-the-art catering environments, but also exemplary standards of service and interior design. Our work with Gordon Ramsay includes Pétrus in Belgravia, Bread Street Kitchen in St Paul’s, and major refurbishment work at the Savoy Grill while retaining original features – like the favourite chairs of former famous diners like Winston Churchill and Marilyn Monroe.

The Savoy Grill, London, UK

Contact

Jim Black - ISG
  • Jim Black
  • Senior Business Development Manager, UK Construction Scotland