9 August 2017
Faiza Syed has joined ISG as client liaison manager for its Agility fit out business, specialising in customer ‘aftercare’ and frameworks for the contractor's small works division.
Faiza’s role is to facilitate relationships with both internal and external stakeholders, and manage Agility’s framework clients.
Managing director, Lee Phillips, said Faiza’s appointment supports Agility’s vision to provide an unbeatable customer experience.
“By appointing a client liaison manager to oversee our repeat and negotiated work, we are closing the circle on the complete customer journey,” Lee said.
“By managing the client relationship post-completion, we are more likely to hear about potential ongoing projects and negotiate further work.”
Prior to ISG, Faiza worked at the UK fit out company Bluu for two and a half years.
Faiza said she is focusing on joining up all aspects of the Agility business to make sure ISG provides a consistent voice when speaking to clients.
“Currently, we are finding out about all the potential opportunities we have to grow the aftercare service and secure formal frameworks,” she said.